Delivery & Returns

 

General

Delivery costs range from £3.95 for single product orders in the UK and vary depending on the size of the order and the location of delivery. For more specific delivery prices see final screen before payment or contact us for further details.

Despatch

Please note that delays to despatch may be unavoidable at times due to circumstances beyond our control such as fluctuations in our suppliers’ stock and force majeure, but we will contact you to advise you of these circumstances as soon as possible.

Plain Clothing

Plain clothing, i.e., clothing that does not bear any branding either by the manufacturer or in terms of your own customisation, is normally delivered within 2-3 working days.

Customised Clothing

Customised clothing, with the exception of branded sports and teamwear, is normally delivered within 3-5 working days.

Branded Sports & Teamwear

Branded sportswear, teamwear and training wear, i.e. that which is manufactured by the likes of Nike, Adidas, Macron, Errea etc. is normally delivered within 7-12 working days. This delivery time also applies to customised sports and teamwear. Please contact us to check stock before ordering. In the event that something is out of stock we will quote for the nearest replacement.

Delivery

UK orders will be despatched via Royal Mail 2nd Class Signed For, unless another carriage option has been pre-arranged. For non-UK customers, delivery times can vary and charges may be subject to import duties relating to the respective country or province. Customers should check with their respective authorities prior to placing orders. Please contact us for an estimate. Please note that circumstances beyond our control such as postal delays and force majeure can sometimes cause delays to deliveries. In each case we will contact you as soon as possible and endeavour to find a fast resolution. If your goods are required by a certain date please contact us prior to placing the order and we will endeavour to meet your requirements. If this is not possible we will advise you in advance and revert to our usual turnaround times with your approval.

Claims

Claims of shortages and damages in transit must be notified to us no later than one working day after receipt of the goods. Goods must be signed for as damaged, parcels pilfered or broken open; generally not examined will not be concise enough to claim. Non-delivery must be notified within two days after expected delivery date.

Collection

If you have selected to collect your order it will usually be ready within the same timescales outlined above. You will receive an email notification advising when your order is ready to collect.

Returns and Exchanges

If you are not completely satisfied with your order, simply return the goods to us for a full refund or exchange to the equivalent value. All items must be returned within 14 days of receipt in original saleable condition, i.e., in the condition in which they left our premises. This includes the item(s) being unsoiled and complete with all tags / packaging as new. Any item that has been personalised (printed or embroidered) will unfortunately not be eligable for refund or exchange unless faulty. If this is the case we would require evidence of the fault. We will action a refund or exchange upon receipt of the product and you will be kept updated by email. Please note delivery charges cannot be refunded.

Faulty Goods

We offer a full refund or exchange to the equivalent value of any items that are faulty. Products must be returned to us within 14 days of receipt, they will then be inspected before any refund or exchange can take place. Depending on the nature of the fault, we may have to send them to the manufacturer which may cause a delay to processing your refund or exchange. If your products develop a fault after 14 days of receipt they may still be covered by the manufacturer’s warranty. In the event of this happening please contact us for assistance. In the case of exchanges, when replacement goods have to be ordered in they will be subject to the above terms and conditions of supply, despatch and delivery. Please note we do not accept returns for items that have been customised unless they display manufacturing faults, in which case we will need to send them to the respective manufacturer before we can approve the return. Timescales for this vary dependent on the supplier but we will endeavour to keep you updated. Restocking fees may apply to returns of non-faulty items and will vary depending on quantity and supplier. We will not reimburse postage costs. Print and Stitches does not accept any responsibility for returns that are lost or damaged during transit. We therefore recommend that you return your items via a reputable carrier on a recorded delivery service. Once we are satisfied that you are entitled to a refund or exchange we will proceed to reimburse you via the original method of payment, store credit or exchange.