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Returns and Exchanges

 

If you are not completely satisfied with your order, simply return the goods to us for a full refund or exchange to the equivalent value. All items must be returned within 14 days of receipt in original saleable condition, i.e., in the condition in which they left our premises. This includes the item(s) being unsoiled and complete with all tags / packaging as new. Any item that has been personalised (printed or embroidered) will unfortunately not be eligable for refund or exchange unless faulty. If this is the case we would require evidence of the fault. We will action a refund or exchange upon receipt of the product and you will be kept updated by email. Please note delivery charges cannot be refunded.

 

Faulty Goods

 

We offer a full refund or exchange to the equivalent value of any items that are faulty. Products must be returned to us within 14 days of receipt, they will then be inspected before any refund or exchange can take place. Depending on the nature of the fault, we may have to send them to the manufacturer which may cause a delay to processing your refund or exchange. If your products develop a fault after 14 days of receipt they may still be covered by the manufacturer’s warranty. In the event of this happening please contact us for assistance. In the case of exchanges, when replacement goods have to be ordered in they will be subject to the above terms and conditions of supply, despatch and delivery. Please note we do not accept returns for items that have been customised unless they display manufacturing faults, in which case we will need to send them to the respective manufacturer before we can approve the return. Timescales for this vary dependent on the supplier but we will endeavour to keep you updated. Restocking fees may apply to returns of non-faulty items and will vary depending on quantity and supplier. We will not reimburse postage costs. Print and Stitches does not accept any responsibility for returns that are lost or damaged during transit. We therefore recommend that you return your items via a reputable carrier on a recorded delivery service. Once we are satisfied that you are entitled to a refund or exchange we will proceed to reimburse you via the original method of payment, store credit or exchange.